Privacy policy
A note from Lio, Kiki & Tuki
Every piece at Madorah begins with a seed of an idea much like the fruit seeds we once planted in a sun-warmed field.
What you read here is our promise to you written with the same care, warmth, and honesty that goes into every stitch and every brushstroke.
Privacy Policy
Effective Date: 26 March 2026
A little note from Tuki: "Just like we're careful with every stitch, we're careful with your information. Here's how we look after it."
1. Introduction
Welcome to Madorah. We are a made-to-order, handcrafted kidswear brand, and we take your privacy as seriously as we take our craft.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.
By using our website and making a purchase, you agree to the practices described in this policy. Please read it carefully.
For the purposes of this policy, "you" refers to the customer the adult or parent/guardian placing the order. Madorah does not knowingly collect personal information directly from children.
2. Information We Collect
When you interact with Madorah whether by browsing, placing an order, or contacting us we may collect:
a) Personal Information You Provide
- Full name
- Email address
- Phone number
- Shipping and billing address
- Personalisation details (e.g., child’s name, size preferences)
- Payment information (processed securely — we do not store card details)
b) Automatically Collected Information
- Browser type and device type
- IP address
- Pages visited and time spent on our website
- Referring URLs
c) Communications
If you contact us via email or contact form, we retain those communications to resolve your queries.
3. How We Use Your Information
- To process and deliver your orders
- To communicate order updates and shipping details
- To personalise your products
- To respond to your queries
- To improve our website and offerings
- To send occasional updates and offers
- To comply with legal obligations
We do not sell, rent, or trade your personal data for marketing purposes.
4. Sharing Your Information
- With courier partners for delivery
- With payment gateways for secure transactions
- With hosting and analytics providers
- When required by law
5. Data Security
We use reasonable technical and organisational measures to protect your data. Our website uses secure HTTPS connections and encrypted payment gateways.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies
We may use cookies to improve your browsing experience and understand site usage.
You can disable cookies via browser settings, though some features may not function properly.
7. Children's Privacy
Our services are intended for adults (parents/guardians). We do not knowingly collect data from individuals under 18.
If such data is collected unintentionally, contact us at madorah.contactus@gmail.com for removal.
8. Your Rights
- Access your personal data
- Request corrections
- Request deletion
- Withdraw marketing consent anytime
To exercise rights, email us at madorah.contactus@gmail.com.
9. Data Retention
We retain data as required to fulfil orders and comply with legal obligations under Indian law.
10. Changes to This Policy
We may update this policy from time to time. Updated versions will be posted here with a revised date.
11. Need Help?
For any questions, contact us at madorah.contactus@gmail.com.
From Lio: "Just as every colour and pattern in our pieces is chosen with intention, every decision about your data is made with care. Your trust means everything to us."